Returns Policy

If you are not satisfied with your purchase, you can request a return within 14 days of delivery for a full refund, subject to the conditions outlined below.

Important: This policy applies to change-of-mind returns. Returned items must be in their original condition, and return shipping costs are the responsibility of the customer.

This policy covers change-of-mind returns. It is separate from any applicable product limited warranty.

To initiate a return:

1. Contact Us — Email us at [email protected] with your order number and reason for return
2. Await Approval — Our team will review your request and provide return instructions
3. Pack Your Item — Place the product in its original packaging with all accessories and documentation
4. Ship It Back — Send the item to the address provided. Return shipping costs are the responsibility of the customer
5. Receive Your Refund — Once we receive and inspect your return, we'll process your refund within 5-7 business days

To be eligible for a return, the following conditions must be met:

• Return request submitted within 14 days of delivery
• Item must be in original, unused condition
• Item must be in original packaging with all accessories, manuals, and components
• Proof of purchase required (order number or confirmation email)

Items that show signs of use, damage, or missing components may be subject to a reduced refund or may not be eligible for return.

Standard Returns: The customer is responsible for all return shipping costs. We recommend using a tracked shipping service as we cannot be responsible for items lost in transit.

Damaged or Incorrect on Arrival: If your item arrives damaged, incomplete, or incorrect, we will cover return shipping costs. Please contact us with photos of the issue and we will advise on the next step.

Later Faults Under Warranty: If the product later develops an eligible fault under normal intended use, please refer to our Limited Warranty page.

If you receive a damaged or defective item, please contact us within 7 days of delivery at [email protected].

Please include:

• Your order number
• Clear photos showing the damage or defect
• Brief description of the issue

For confirmed faulty arrival issues, we will arrange a replacement or full refund including return shipping costs.

Limited warranty: If your product later develops an eligible fault under normal intended use, please see our Limited Warranty page. The warranty is separate from this 14-day returns policy.

Once we receive and inspect your returned item:

• We will verify the item meets return conditions
• Approved refunds will be processed to your original payment method
• You will receive an email confirmation once the refund is processed

Please allow 5-7 business days for the refund to be processed. Depending on your bank, it may take an additional 3-5 business days to appear in your account.

Note: Original shipping costs are non-refundable unless the item was faulty or we made an error with your order.

We do not offer direct exchanges. If you would like a different product, please return your original purchase for a refund and place a new order.

The following items cannot be returned:

• Items that have been used, worn, or show signs of wear
• Items not in original packaging or missing components
• Return requests submitted after 14 days from delivery date
• Items without valid proof of purchase
• Items damaged due to misuse or failure to follow product instructions

Questions about our returns policy? Contact our support team.

Email: [email protected]

We aim to respond within 24-48 hours on business days.